COVID-19 (Novel Coronavirus) Resources Page

Navion Senior Solutions is actively engaged in efforts to prepare for and mitigate the impacts of the Coronavirus. Our corporate and community leadership teams are monitoring the situation closely. The health, safety, and well-being of our residents, associates, resident family members, and visitors is our top priority.  At this time, there is no indication that any Navion community has been affected by the Coronavirus, but preparation efforts are well underway. We will continue to update our websites regularly to keep you informed. For more information, please contact your community Executive Director or contact infectioncontrol@navionsl.com.

Updated as of March 31, 2020

The health, safety, and well-being of our residents, associates, resident family members and visitors continue to be our top priority. There are no reported cases of coronavirus at any Navion community.

As you are aware, the local, state and federal response to the COVID-19 pandemic is evolving quickly, and we are closely monitoring the situation and continue to implement new procedures based upon guidance from health authorities.

Restriction of Visitors

The NO VISITOR rule is still in effect at ALL Navion facilities, except for in compassionate care situations, which will be assessed on a case-by-case basis. The no visitor rule also extends to volunteers and non-essential healthcare providers and is in effect until further notice.

We want to thank family members and loved ones for abiding by the state mandated “no visitors” rule. We understand that this is a difficult time for those of you who have loved ones in  our facilities. The health and safety of all our residents is our number one priority and your assistance in keeping them safe is appreciated.

We know our residents miss their loved ones, and we encourage you to call them regularly and to send cards and letters. We know they will appreciate them. Our staff will also continue assisting with phone and video calls as needed.

Additional Measures

  • As we continue to care for our residents, our personnel are designated essential to ensure no interruption of care.
  • We continue to monitor our resident population closely for any illnesses.  As reported on March 14, we have expanded our efforts by completing a daily surveillance of all Assisted Living and Memory Care residents.  In Independent Living, we continue to check-in with all residents daily.
  • All healthcare personnel continue to be screened for fever and respiratory symptoms at the beginning of each shift.
  • At each of our facilities, we have designated one entrance and exit. It is here that staff will be screened before entering the facility.

Please scroll down for additional information on measures implemented at our facilities over the past weeks.

Updated as of March 25, 2020

The health, safety, and well-being of our residents, associates, resident family members and visitors continue to be our top priority. There are no reported cases of coronavirus at any Navion community. However, we continue to implement new procedures to ensure the well-being of our residents and staff.

In addition to the safeguards currently in place (link), we continue to closely monitor this quickly changing situation and have implemented additional procedures based upon guidance from local, state, and federal health authorities. Please visit this site for regular updates.

Restriction of Visitors and Communication with Family Members

Based on guidance from multiple state health departments, visitors are not permitted in Navion facilities, except for in compassionate care situations, which will be assessed on a case-by-case basis. The no visitor rule also extends to volunteers and non-essential healthcare providers.

All visits are suspended until further notice. However, we understand it is important for our residents to communicate and connect with family. To ensure ongoing communication between you and your family members, staff will facilitate communication between you and your loved ones by phone or video communication.

Additional Measures

We have implemented the following measures at all of our Navion facilities:

  • We continue to monitor our resident population closely for any illnesses.  We have expanded our efforts by completing a daily surveillance of all Assisted Living and Memory Care residents.  In Independent Living, we will be checking-in with all residents on a daily basis.
  • All healthcare personnel will be screened for fever and respiratory symptoms at the beginning of each shift.
  • Healthcare personnel and others exhibiting symptoms of a respiratory infection (fever, cough, shortness of breath, or sore throat), other than residents, will not be permitted to enter Navion facilities at any time.
  • We will screen and monitor residents when visitors, staff, or others report respiratory symptoms within 14 days of interacting with our residents.
  • At each of our facilities, we have designated one entrance and exit. It is here that staff and visitors will be screened before entering the facility.

Additional Measures at Facilities in Virginia
Based on guidance from the Virginia Department of Social Services, we will suspend all group activities and communal dining. Residents can pick up their meals in the dining room or arrange for staff to deliver them directly to their rooms.
 

Updated as of March 17, 2020

There are no confirmed cases of Coronavirus at any Navion community as of this writing. We continue to closely monitor this quickly-changing situation and make decisions based on the guidance of local, state, and federal health authorities.

Overview of Navion’s Efforts

  • Effective March 14, 2020, we will be restricting visitors and guests at all communities.  Only those who are essential to the well-being and care of the residents will be permitted to visit.   During this time, we are not allowing social visits.  All permitted visitors and staff will be screened by a community representative upon entry.
  • To date, we have been monitoring our resident population closely for any illnesses.  Effective March 14th we will be expanding our efforts by completing a daily surveillance of all Assisted Living and Memory Care residents.  In Independent Living, we will be checking-in with all residents on a daily basis.
  • In our Assisted Living and Memory Care Communities we will contact resident family members, as well as the resident’s primary healthcare provider, to report any unusual symptoms and request further direction from their provider on next steps to take. 
  • We will be reporting any suspected Coronavirus cases to the relevant Health Department, per the requested guidelines. We will follow their directions regarding steps to be taken at the community, as well making appropriate notifications to families and POAs.
  • We have implemented a cleaning policy that includes cleaning frequently touched surfaces and objects throughout the community at an increased frequency.
  • We have placed educational literature about infection best practices throughout our community along with strengthening infection control education and training for our team members.
  • We are asking our associates, as well as resident families, to abide by the following guidelines:
    • Voluntary home isolation: We ask that you stay home when you are sick with significant respiratory disease symptoms. At the present time, these symptoms are more likely due to influenza or other respiratory viruses such as the common cold, or even bronchitis. We will also be requiring residents who are ill to remain in their rooms as much as possible.
    • When in the community, please follow general respiratory etiquette: cover coughs and sneezes with a tissue, then throw the tissue in the trash can. If there is no tissue readily available, cough or sneeze into the bend of your elbow.
    • Hand hygiene: Wash hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing.  If soap and water are not readily available, use an alcohol-based hand sanitizer with 60%-95% alcohol.
    • New residents will be screened for signs of infection or potential symptoms.
    • We will be postponing and/or canceling all group outings and outside group functions in our communities.
  • Our full-time associates receive paid time off to use when sick, which ensures that our team members who are not well are able to stay home while continuing to receive compensation.
  • We will continue to review, strengthen, and enhance our infection control protocols. We were fortunate to make it through the last flu season with only a few confirmed cases of the flu, which is in part a function of rigorous adherence to our infection control protocols.  These same protocols will be critical in protecting our communities from COVID-19.
  • We are closely following and implementing guidance from the CDC, state and local health agencies.

Travel Guidance

The CDC currently requires anyone (employees, family members, and all other visitors) coming from CDC Warning Level 3 countries to self-quarantine for 14 days. In addition, Navion, along with the US government, recommends that individuals strongly consider postponing cruise ship travel to any location. Recent reports of COVID-19 on cruise ships highlight the risk of infection to cruise ship passengers and crew.

*Associates who would like more details should speak with their manager.

Associates’ Personal Travel

All associates traveling to CDC Level 2 and 3 areas must adhere to the following:

  • Avoid all non-essential travel
  • If travel is unavoidable, contact supervisor to notify him or her of travel to CDC Level 2 and 3 areas
  • Stay home for 14 days after returning to the United States and practice social distancing

 If you were on a cruise in the past 14 days:

  • Notify your supervisor immediately
  • Stay home for 14 days and practice social distancing if a case of COVID-19 was reported on your ship

Seek medical care if you feel sick with fever, cough, or have trouble breathing.  Call ahead and tell them about your recent travel and your symptoms.

Residents’ and Family Members’ Personal Travel

All residents and family members traveling to CDC Level 2 and 3 areas must adhere to the following:

  • Avoid all non-essential travel
  • If travel is unavoidable, contact your community’s Executive Director to notify him or her of travel to CDC Level 2 and 3 areas
  • Residents will be required to remain in their apartment for 14 days after returning to the United States, and practice social distancing

 If you were on a cruise in the past 14 days:

  • Notify your community’s Executive Director immediately
  • Residents will be required to remain in their apartment for 14 days and practice social distancing if a case of COVID-19 was reported on their ship

Visitor Resources

Out of an abundance of caution and in an effort to best protect our residents and employees, please know that you will be screened for symptoms upon entering our communities. Click here to see a sample of the form that will be required upon entry into the community.  This will include taking your temperature using a forehead or ear-based thermometer.

We will prohibit access by individuals who meet any of the following criteria:

  • Confirmed or suspected COVID-19 diagnosis or exposure to someone with COVID-19.
  • Any international travel within your household within the last 14 days.
  • Exhibiting any symptoms of acute respiratory illness. These symptoms include fever, cough, and difficulty breathing.

External Resources